node4.co.uk 11 Reasons to Choose Node411 Reasons to Choose Node4 Wherever you are with your digital transformation strategy, there are challenges ahead. Meeting customer expectations without compromising on security, making time for planning and implementation, and managing hybrid IT are but a few. Having the right IT services provider - one that will help you navigate the challenges and identify new opportunities - is crucial. How do you know you’ve got the ‘right’ provider? Look at their priorities. Here at Node4, we’ve made huge investments in our infrastructure and solutions, our people, and providing tailored services to customers. Here’s 11 reasons to choose Node4.node4.co.uk 1. IT solutions aligned to your strategy To provide you with end-to-end IT infrastructure and services aligned to your business strategy, we’ve continued to build on With more businesses moving towards multicloud and cloud-first strategies, for example, we’ve to support you with your journey into public cloud.11 Reasons to Choose Node4 2. Latest innovations The right technical innovation can transform your business operations and help you engage new and existing customers. To bring the very best innovations to you, we continue to invest in R&D and work closely with with Fortinet to bring a smarter connectivity solution to market – 3. Access to experts Our pool of experts has grown rapidly over the last few years. We now have dedicated business units for your public cloud and database and collaboration needs expect consistent support from our expanded Project Management and Service Delivery teams. node4.co.uk 3. Access to experts Our pool of experts has grown rapidly over the last few years. We now have dedicated business units for your public cloud and database (N4Stack) and collaboration needs (N4Engage). You can also expect dedicated, consistent support from our expanded Project Management and Service Delivery teams. “Node4 are so clearly specialists in what they do. It fills me with confidence that they can talk knowledgeably about our challenges and their solutions. They always have someone on hand to answer my in-depth technical questions and they are so honest about everything. We couldn’t be happier with the partnership.” Nick Danson IT Systems Manager, Forest Holidays11 Reasons to Choose Node4 4. A safe pair of hands To remove any assumption when it comes to service design and minimise risk, we have deployed tools for workload placement assessment. These include Lanamark for cloud, Fortinet CTAP for network and N4 Threat Detect for security assessment. “The solution provided by Node4 means we no longer need to worry about hardware faults and can address more pressing issues to help move the business forward.” Ian Hallett Strategic IT Manager, Breyer Groupnode4.co.uk 5. Easy access to support Access the information and support you need through our dedicated user portal on ServiceNow. Depending on how you prefer to engage with us, you can raise tickets and track their progress on the portal or you can give us a call.11 Reasons to Choose Node4 6. 1 hour ticket assessment When you log a ticket with us, you want a fast response, but not at the expense of quality service. Our agents strike that balance by aiming to assess your ticket and move it to the right team within an hour of it being in queue. We’re more focused on meeting SLA targets than ever, with dedicated Operations Support Manager Byron Smith at the helm. Byron Smith, Operations Support Managernode4.co.uk 7. Even more proactivity When it comes to your business critical IT, proactive support is no doubt top of your wishlist. We’ve always monitored proactively, and through our customer monitoring platform, Science Logic, we are able to get even more automation, integration and actionable insight. This ensures fast, reliable and secure services for your business and customers. 8. 24x7x365 support An out-of-hours incident response should be just as fast and co- ordinated as a response within normal working hours. To make this a reality, we use an incident response tool, PagerDuty, which guarantees rapid engagement of both Node4’s expert engineering teams and customers at the very moment a high severity incident arises out-of-hours.Next >