< Previous11 Reasons to Choose Node4 9. Personalised service Whether you’re speaking to an engineer or senior leader, you can expect service that is friendly, helpful and provides you with tailored solutions. We roll out service training to the entire company, so that all staff have the tools, techniques and language to deliver Exceptional Service as a Standard. node4.co.uk 10. Focus on your customer experience Our customer experience team, led by our very own Claire Rowland, is here to ensure that you’re getting the most out of your relationship with Node4. The team provides various ways for you to give feedback - from Net Promoter Scoring to Annual Surveys - and is always on hand to engage with questions, comments and other feedback. “The more you speak to us, the more in tune we become to things that are working well for you and things that aren’t. It’s that regular feedback loop that makes us a better managed services provider.” Claire Rowland, Customer Experience Manager11 Reasons to Choose Node4 11. Customer champions We’re just as passionate about our customers as we are about our infrastructure, which is why we have an exclusive Customer Champion programme. As well as inviting members to talk and network at our events, we also actively seek industry recognition for their internal IT projects and teams through PR activity and award entries. Overleaf are just some of our Champions we’re proud to support.node4.co.uk11 Reasons to Choose Node4 Want to work with a provider who will meet your IT needs and help progress your business strategy? We’d love to chat through your requirements and see how we could empower your business to do more. node4.co.uk We are the people Across the UK, businesses rely on us to deliver mission- critical IT around the clock. We enable healthcare providers to deliver critical care faster, insurers to provide secure digital services, and housing associations to bring self- service applications to their tenants’ fingertips. We are the people who love what we do. Fuelled by our passion for technology and what it can do to make your business grow.11 Reasons to Choose Node4 Node4 Ltd Registered in England No. 04759927 VAT: 192 2491 01 Registered Address: Millennium Way, Pride Park, Derby DE24 8HZ T: 0845123 2222 E: info@node4.co.uk www.node4.co.ukNext >